The Water Underground

Urban Investigations

The Water Underground

Fast Trash

City Studies

Fast Trash

Is Your Landlord Using Construction to Harass You?

Technical Assistance

Is Your Landlord Using Construction to Harass You?

Rent Regulation Rights

Making Policy Public

Rent Regulation Rights

Keep Your Family's Home

Public Access Design

Keep Your Family's Home

Print Shine A Light On Your Utility Rights

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your Spanish copy here, and your Haitian Creole copy here.

Engage to Change

Technical Assistance

TGNC-NYC

Public Access Design

TGNC-NYC

If You Can Make It Here...

Urban Investigations

If You Can Make It Here...

It's Not Just Personal

Making Policy Public

It's Not Just Personal

From Shelter to Apartment

Making Policy Public

From Shelter to Apartment

Swept Up

Urban Investigations

Swept Up

What Is Mandatory Inclusionary Housing?

Envisioning Development

What Is Mandatory Inclusionary Housing?

¡El poder de prepararse!

Public Access Design

¡El poder de prepararse!