Mean Streets

City Studies

Mean Streets

Grand Army Plaza

Urban Investigations

Grand Army Plaza

A Fair Chance

Making Policy Public

A Fair Chance

The Water Underground

Urban Investigations

The Water Underground

Participatory Budgeting

Technical Assistance

Participatory Budgeting

Lunchroom Digest

City Studies

Lunchroom Digest

Print Shine A Light On Your Utility Rights

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

What's in the water?

Making Policy Public

What's in the water?

I Heart East New York

Urban Investigations

I Heart East New York

Air Fair?

City Studies

Air Fair?

Rent, Rights, and Repairs

Public Access Design

Rent, Rights, and Repairs

Housing Court Help

Public Access Design

Housing Court Help

Share, Where?

Urban Investigations

Share, Where?

What Is Affordable Housing?

Envisioning Development

What Is Affordable Housing?

It's Not Just Personal

Making Policy Public

It's Not Just Personal