What Is Affordable Housing?

Envisioning Development

What Is Affordable Housing?

Show UP

Public Access Design

Show UP

What Does It Mean To Live In My Own Place?

Making Policy Public

What Does It Mean To Live In My Own Place?

Language Rights are Civil Rights!

Public Access Design

Language Rights are Civil Rights!

The Internet is Serious Business

Urban Investigations

The Internet is Serious Business

Is Your Home Making You Sick?

Making Policy Public

Is Your Home Making You Sick?

Print Shine A Light On Your Utility Rights

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

Shine a Light on Your Utility Rights

Making Policy Public

Shine a Light on Your Utility Rights

Fast Trash

City Studies

Fast Trash

Es Tu Dinero, Decides Tú

Making Policy Public

Es Tu Dinero, Decides Tú

Bottled Up

City Studies

Bottled Up

Your Guide to Welfare in NYC

Making Policy Public

What Options Doc?

Urban Investigations

What Options Doc?

The Water Underground

Urban Investigations

The Water Underground

Mean Streets

City Studies

Mean Streets