For Transgender, Gender Nonconfirming, and Nonbinary (TGNCNB) people, navigating critical city services like the shelter system or accessing healthcare can be an overwhelming and often traumatic process. In addition to the many bureaucratic obstacles of accessing services, TGNCNB people often face unjust treatment and transphobia throughout the process. 

To support TGNCNB people, the city recently created the position of Gender Liaisons who work at specific city agencies and advocate for and help individuals access the services they need. But few people know that Gender Liaisons exist and that TGNCNB people have the right to fair and just treatment. 

CUP collaborated with the New York City Anti-Violence Project (AVP) and designer Erik Freer to create TGNCY-NYC, a pocket-sized, foldout guide, which helps TGNCNB people understand how to access and work with Gender Liaisons. The guide includes detailed information on how to find and work with a liaison, with sample language to use when talking to city employees. TGNC-NYC also includes rights that TGNCNB people have in NYC and steps to take if they face transphobia.  

AVP will distribute thousands of guides throughout their network of TGNC individuals and advocates.

Resources & Links

Erik Freer is a designer, artist and writer who lives and works in New York City. Currently, Erik works managing the graphic design at the Neue Galerie Museum in Manhattan. Erik also maintains an independent cross-disciplinary practice. 

The New York City Anti-Violence Project (AVP) empowers lesbian, gay, bisexual, transgender, queer, and HIV-affected communities and allies to end all forms of violence through organizing and education, and supports survivors through counseling and advocacy. 

Funding Support

Support for this project was provided by The Shelley & Donald Rubin Foundation and public funds from the New York City Department of Cultural Affairs in partnership with the City Council and Council Members Brad Lander and Antonio Reynoso. 

Special Thanks

Clair Beltran, Christine Gasper, Ashe McGovern, Chanel J. Lopez, Elana Redfield, Andrew, Bravo, Cleo, Jazz, Lizzi, Maureen, Nick, Phoenix, Sasha, Sheshay, Steve, Synthia, Tanya, Chris, AVP community member, and to Sharp Type Co. for the Doyle font family. 


  • CUP
  • Siyona Ravi
    Yasmin Safdie 
  • Sucharitha Yelimeli
  • New York City Anti-Violence Project
  • Andrea Bowen
    Audacia Ray 
    Briana Silberberg 

  • Designer
  • Erik Freer